Shipping policy

Every order is packed by hand and shipped with tracking.

Each piece is wrapped with the same care that goes into making it. Below is how, and when, your order reaches you.

Processing

Orders are processed within 1-2 business days. During launch periods or other high-volume times, please allow an additional 1-3 business days before dispatch.

United States

StandardComplimentary · 3-5 business days

Express$10 flat rate · 1-2 business days

Standard shipping is complimentary on every U.S. order, with no minimum spend. Express is available at checkout for orders that need to arrive sooner. Delivery windows are counted from dispatch, not from the moment you order.

International

Standard$35 flat rate · 6-12 business days

Express$75 flat rate · 1-5 business days

We ship worldwide via DHL and UPS. International delivery windows are estimates only and do not include any time a parcel is held in customs.

Duties and taxes

Duties and import taxes are calculated at checkout and shown as a separate line before you pay. Because they are collected up front, your parcel ships Delivered Duty Paid and there is nothing further to pay when it arrives. The amount depends on your country and is set by its customs authority, not by us.

Pre-order pieces

Pre-order pieces ship according to the estimated date listed on the product page. If your order includes both in-stock and pre-order items, they may ship separately at no additional cost.

Tracking

Once your order has been dispatched you will receive an email with your tracking number. Please allow up to 24 hours for tracking updates to appear.

Lost or damaged parcels

If your order arrives damaged, or appears to be lost in transit, write to support@laventureatelier.com so we can look into it. Each case is handled individually.